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"We were both treated with the utmost kindness, sympathy, professionalism, and respect."
"All went very well, although it went "right down to the wire". The final session with Dr Horvath ending at about 10.30 or after on Monday evening! I understand all the reasons though, so please don't think the comment is intended as a criticism.
All the while, we were both treated with the utmost kindness, sympathy, professionalism, and respect. The quality of workmanship too was all that I could have hoped for.
I am very pleased with the outcome and have absolutely no discomfort at all - far better than own teeth ever were! I found the whole experience fascinating and the Hungarian people lovely. It is my understanding that Hungary is considered by many to be the dental capital of Europe. Most of the dentists are apparently trained in Germany. I did quite a lot of research on the net and it came down to a choice between 2 in Budapest. In the end what made my mind up was the fact that BioDental had an English representative Andrew Bones. Andrew could not have been more patient, knowledgeable and helpful, and personally I found that quite reassuring.
Once my mind was made up, Andrew took over and made all the necessary arrangements in Hungary. We were there within about 2 weeks. He arranged for us to be collected by taxi at the airport (which they paid for), and taken to the apartment (100m from the houses of parliament and overlooking the Danube). There we were once again met and taken inside, where all the basics were explained to us. We were even left 2 mobile phones which already had contact numbers programmed in, and with credit! We found the apartment to be more than adequate and in a wonderful central location, and for this we were charged £40/night. We were on about the 5/6 floor (I can't remember which) and the view from the windows was stunning.
And, if you wanted a bath you had run the water for 20 minutes before it came hot! To be honest this really just added to the charm of the place as far as we were concerned.
 Next day a taxi was sent to collect us at a pre-arranged time, to take us to the clinic. There all the staff lined up to meet us, introduce themselves and shake hands. We then spent an hour in separate surgeries whilst they cleaned and polished our teeth "free of charge"! Christine, one of the young dentists then drove us in her car to a clinic where they took a full CAT scan of my upper and lower jaws, got the results, then took us back to the surgery.
There then followed a lengthy delay whilst they discussed the state of my teeth and jaw and the various options open to them/me. I was then called back in so that they could discuss and explain to me why I couldn't have implants as I had originally planned, and what it was they were proposing to do. They then gave me a written quotation. It was only at this point that I committed myself - up until then I would have been free to go home, only having to pay for the CAT scan and accommodation so far.
As a Buyer for the last 28 years I can tell you that the contract I signed was one of the simplest, most straightforward and transparent I have seen. Because the nature of the work was so complicated we spent most of the next nine days in the surgery - 43hrs in total! In all that time they were kindness itself and extremely gentle. They even provided us with food and drink whilst we were there (not that I could eat much!). They removed my old 6 tooth bridge which had started to fall apart, removed a wisdom tooth, cut off some roots, then took out other roots with abscesses on etc. etc. They then made me a temporary plate and set about preparing posts to support the bridges which they were going to fix. A full bridge around the upper deck and other bridges at either side at the bottom.
I can honestly say that in all that time I was never in much pain. The original plan had been to stay in Hungary for 7 days, but in the end we had to stay for another 2 days.”
"We found Budapest to be a beautiful and fascinating city and have already decided that at some point we want to return. Andrew says that when we want to go we will be able to rent the apartment again - subject to availability of course! I found the whole experience fascinating and the Hungarian people lovely. We felt totally safe walking about Budapest both by night and day. The treatment we received was in all respects far and away better than anything you would ever dream of receiving in this country."
TG
"I have ignored my teeth for far too long. Despite sensible dental checks many years ago, for some reason - and I am at a loss to give a good excuse.
I stopped seeing a proper dentist. Several molars had been extracted professionally, and some had left of their own accord. Gaps existed, and a few of the remaining molars were rotting nicely.
The more the state of my mouth deteriorated, the more I felt unable to show this mess to a professional for fear of censure. Plainly ridiculous this state of affairs had to be reversed, but I was fearful of the cost required to get back to a respectable state. Where to begin?
What ever Dr Horvath and his team first thought on glimpsing the enormity of the task that lay ahead, they kindly kept to themselves. A plan was quickly drawn up, and work began. Back home from my first visit, I'm wearing part of a bone graft, loaded with five titanium implant abutments and tidied with eight new fillings. The programme is coming on nicely. More work to go; two more trips, five more implants and many crowns before the project is completed.
At no time was anything painful. Sometimes a little uncomfortable, but never painful. The team sharing the work load were quite fantastic. They are all the loveliest crowd I've had the pleasure to meet. I mean t it when I said to them on leaving, that I will miss them all terribly. I genuinely look forward to going back and continuing the make over.
If anyone had second thoughts about entrusting their dental condition to this team, I would urge them to go immediately, put their inhibitions and groundless fears to one side. I am the biggest coward imaginable but found nothing of concern. Instead enjoy meeting the most professional team, in a lavishly equipped clinic at one of the most beautiful cities in the world. I am excited and thrilled at last, to be sorting out something that has been staring me in the face every day. I wish I'd met these people years ago.
The one week travel card, combined with the reliable train and tram network, which runs quite late at night, made moving around the city a doddle and a joy.
I have tried to examine my decision making process Andrew, and should tell you that your closest competitor was Hungarian Dental Travel. I drew great comfort from their photo gallery of horrors. It's a good site, but the fact that most of their clinics were outside of Budapest, and the number of them, persuaded me to Biodental's more intimate arrangements.
No other website came close to seeming appropriate for me. Early on I had spotted that many of the sites are representing dozens of clinics, and I preferred the idea of a single dedicated team. Anything with links to Harley Street, or pre-travel assessment I left to one side.
Cost was not a factor other than the widespread knowledge that it would be less than the UK. I had no idea how much would need to be done, and even genuinely considered that the good doctor might take one look and say "on your bike, you're too far gone". I guessed that at least six implants would be useful, and had mentally apportioned 20k to the whole operation. I've had many dental cost-free years to this point after all.
The excellence of all of the Hungarian dentists was not in doubt, and my three previous visits to Hungary had all left a very favourable impression of both the people and the country. Lake Balaton is very lovely but I thought for this operation the big city would be my preferred choice.
The wording and design of your website comes over as very honest and sincere, but I do go back to your own diary as the biggest single clincher. In you r case, and even more in mine; neglect, decay and embarrassment in equal measure, and a fear - not of the treatment - but of censure.
Meeting the team is a revelation; the women the good doctor has surrounded himself with are real stars. You'd said I would know when Kristina entered the hotel foyer, and without question the whole place brightened up as she walked in."
JP
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